When to follow up
- First follow-up: 2–3 days after sending.
- Second: about a week later.
- Then let it rest — and keep the customer in your list for next season.
What to say
First follow-upHi Linda, just checking in on the estimate for the fence. Any questions I can answer?
Offer to adjustHi Linda, if the fence estimate is more than you planned, I can break it into two phases or suggest a different material. Just let me know.
Last noteHi Linda, I will close out the fence estimate for now. If you want to pick it back up, just reply and I will update it.
Keep track without a notebook
In Selk, Home lists estimates with no answer after three days so nothing is forgotten.
Questions
How many times should I follow up?
Two or three short messages over one to two weeks is usually enough.
Keep reading
Estimates, schedule, crew, invoices and card payments — from your phone.
14 days free. Workers always free. No contract.
Start your free trial