Customer Didn’t Pay? What a Small Contractor Can Do

1. Make sure the invoice is clear

Check that the customer actually received it, that the amount and due date are clear, and that paying is easy (a card link helps a lot).

2. Send friendly reminders

3. Call

A phone call often solves what three texts didn’t. Ask if there is a problem with the work; if money is tight, offer a short payment plan in writing.

4. Send a written notice

If reminders and a call don’t work, send a dated written notice with the amount, what it is for and a final date to pay.

5. Know your legal options — ask a professional

Contractors in many states have options such as mechanic’s liens or small claims court, but deadlines and steps are strict and differ by state. Talk to an attorney or your state contractor board before the deadlines pass — don’t wait months.

Prevent it next time

• Take a deposit before you start.
• Invoice the same day the work is done.
• Offer card payment with a link.
• Keep photos of the finished work and the approved estimate.

Questions

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